FAQ

What kinds of products do you offer?

We specialize in everything you need to set a beautiful table and organize your kitchen with style. Our collection includes Accessories, Flatware & Utensil Storage, Kitchen Rugs, Place Mats, Tablecloths, and a wide array of Tabletop & Serveware. Each piece is selected to help you create memorable occasions.

How do you ensure the quality of your products?

We value both form and function. Our products, from delicate ceramic serveware to sturdy kitchen rugs, are chosen for their quality, design, and durability. We carefully pack every item with high-quality, protective materials to ensure it arrives at your doorstep in perfect condition.

How do I place an order?

Simply browse our website, add your favorite items to your cart, and proceed to checkout. You will be guided through a secure process to enter your details and choose your payment method.

Do I need an account to shop?

While you can check out as a guest, creating an account allows you to track your order history, save your address for faster checkout, and manage your preferences more easily.

What payment methods do you accept?

We aim to make checkout convenient and secure. We accept Visa, MasterCard, JCB, and PayPal.

Is my payment information secure?

Absolutely. We use secure encryption technology to protect all your personal and payment information. Your transaction data is handled with the utmost security.

Where do you ship to?

We are proud to ship worldwide! However, we are currently unable to deliver to some parts of Asia and a few remote regions. Please check during checkout if we can deliver to your location.

What are my shipping options?

We offer two reliable shipping methods to get your products to you safely:
– Standard Shipping: $12.95 via DHL or FedEx. Delivery in 10-15 business days after dispatch. Trackable and ideal for when you need items sooner.
– Free Shipping: Free on orders over $50 via EMS. Delivery in 15-25 business days after dispatch. A great value option for larger orders, still with full tracking.

How long does it take to process my order?

All orders are carefully processed and packed within 1-2 business days before they are handed over to our shipping partners. You will receive a confirmation email once your order is on its way.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing your unique tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey right to your door.

What is your return policy?

We want you to be completely satisfied. If you are not happy with your purchase, you may return it in its original condition within 15 days of receipt for a refund or exchange. Please contact our customer service team at [email protected] to initiate a return.

Who pays for return shipping?

For returns due to our error or defective items, we will cover the return shipping costs. For returns based on customer preference, the return shipping cost is the responsibility of the customer.

How can I get in touch with you?

Our customer-focused team is here to help! Please email us at [email protected] for any questions or concerns. We are based at 1936 Fantages Way, Boise, US 83702.